Manage your Subscription

This chapter explains all about managing your subscription with eduNEXT.

All cloud based subscriptions start in the Lite mode and can then be upgraded to PREMIUM, ENTERPRISE or PERFORMANCE.

• 1. Getting started
  • 1.1. The eduNEXT control center - ECC
    • 1.1.1. Your subscription information in the ECC
• 2. Access the eduNEXT control center
• 3. Billing information and invoicing
  • 3.1. Fill out your billing information
  • 3.2. Download your invoices
• 4. Upgrade a Subscription
  • 4.1. Upgrade workflow
• 5. Getting support
  • 5.1. Access to the Knowledge Base
  • 5.2. Incident management
  • 5.3. Request management
  • 5.4. How to Open a Support ticket
  • 5.5. How to View the status of a Support ticket
• 6. Add or remove users from the ECC
  • 6.1. How to add an additional administrator
  • 6.2. How to remove an administrator
• 7. Modify the type of subscription
• 8. Cancel a subscription with eduNEXT
  • 8.1. How to Cancel the eduNEXT account