Manage your Subscription

This chapter explains all about managing your eduNEXT cloud subscription powered by Open edX.

All subsription start in the Lite mode and can then be upgraded to PREMIUM, ENTERPRISE or PERFORMANCE.

• 1. Getting started
  • 1.1. The eduNEXT management console
    • 1.1.1. Your subcription information in the EMC
    • 1.1.2. Active users monitoring section
• 2. Access the eduNEXT management console
• 3. Billing information
  • 3.1. Fill out your billing information
• 4. Upgrade a Subscription
  • 4.1. Upgrade workflow
• 5. Getting support
  • 5.1. Access to the Knowledge Base
  • 5.2. Incident management
  • 5.3. Request management
  • 5.4. How to Open a Support ticket
  • 5.5. How to View the status of a Support ticket
• 6. Add or remove users from the Management Console
  • 6.1. How to add an additional administrator user for the eduNEXT management console
  • 6.2. How to remove an administrator user from the eduNEXT management console
• 7. Select or change the Add-ons for your subscription with eduNEXT
  • 7.1. Selection of add-ons
  • 7.2. Changing your add-ons
  • 7.3. Configuration of the add-ons
• 8. Modify the type of subscription
• 9. Cancel a subscription with eduNEXT
  • 9.1. How to Cancel the eduNEXT account